At Spill View Villa, we are committed to protecting the privacy and personal information of our guests. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a reservation. By using our website, you agree to the practices described in this policy.

Information We Collect

When you interact with our website or book a stay at Spill View Villa, we may collect the following information:

• Personal Information: Your name, email address, phone number, and any other details you provide when making a reservation or contacting us.

• Booking and Payment Details: Information necessary to complete your reservation, such as stay dates and billing information. Payment details are securely processed by trusted third-party payment gateways.

• Device and Browsing Data: Automatically collected information such as your IP address, browser type, operating system, and visit duration, using cookies and similar technologies.

How We Use Your Information

We use the information we collect to:

• Confirm and manage your reservations.

• Communicate with you regarding your booking, including pre-arrival details and follow-ups.

• Provide customer support and respond to inquiries.

• Enhance your experience by personalizing services or offers.

• Maintain and improve our website and guest services.

• Prevent unauthorized activity or fraudulent transactions.

Sharing of Information

We respect your privacy and do not sell or rent your personal information. We may share your data in the following limited circumstances:

• Service Providers: We may use trusted third-party providers for services such as payment processing, website hosting, or communication. These partners are contractually bound to protect your data.

• Legal Requirements: If required by law, we may disclose your information to comply with legal obligations or respond to lawful requests by public authorities.

Data Security

We use industry-standard practices to secure your personal data and protect it against unauthorized access, misuse, or disclosure. However, please be aware that no system is completely secure, and we cannot guarantee the absolute safety of your information.

Cookies and Tracking Technologies

Our website uses cookies and related technologies to enhance your browsing experience and gather usage statistics. You may choose to disable cookies in your browser settings, although doing so may affect site functionality.

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “last revised” date. We encourage you to review the policy periodically to stay informed.

Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us through the details provided on our website.